At SENY TV, we strive to provide you with the best possible IPTV service. However, we understand that there may be situations where you need to request a refund or return. Below is our policy regarding refunds and returns:

Refund Policy

  1. Eligibility for Refunds:
    • Refunds are available only for unused subscriptions. If you have not used your subscription and are within the first 7 days of purchase, you may be eligible for a full refund.
    • To qualify for a refund, you must provide proof of purchase and a valid reason for the request.
  2. Non-Refundable Situations:
    • Refunds will not be issued if the subscription has been used or activated.
    • No refunds are provided for partial months of service, nor for unused portions of your subscription.
  3. Requesting a Refund:
    • To request a refund, please contact our support team at support@senytv.com with your order details and the reason for your refund request.
    • Our team will review your request and respond within 3-5 business days.
  4. Processing Refunds:
    • If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days.

Returns Policy

As SENY TV provides digital services, we do not offer returns on any subscriptions or digital products. Once a subscription or digital product is delivered and activated, it is considered consumed and cannot be returned.

Exceptions

  • Technical Issues: If you experience technical difficulties that prevent you from accessing or using the SENY TV service, please contact our support team immediately. We will work to resolve the issue and, if necessary, may offer a refund or extension of service.
  • Service Unavailability: In rare cases where SENY TV services are unavailable due to server issues or other technical problems on our end, we may offer compensation in the form of an extension of your subscription.

Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to us at:

Thank you for choosing SENY TV. We appreciate your understanding and cooperation.