Refund Policy

Effective date: October 23, 2026

This Refund Policy applies to subscriptions purchased directly from SenyTV. It explains SenyTV’s commercial 24-hour request window and does not replace consumer rights required by law.

24-hour rule: Send any refund request under SenyTV’s voluntary policy within 24 hours after your subscription is activated. After that, SenyTV does not offer voluntary refunds or prorated refunds for unused time. Mandatory consumer rights and remedies still apply.

1. When activation starts the 24-hour window

For this policy, activation occurs when SenyTV enables your subscription and sends or confirms your access details. The activation date and time should be recorded in the confirmation message. The 24-hour period is measured from that timestamp.

2. Requests made within 24 hours

Contact official WhatsApp support within 24 hours and include the name used for the order, the plan, activation time, payment confirmation, and a short description of the issue. SenyTV may first offer setup or troubleshooting help.

Requests about an activation failure, access problem caused by SenyTV, duplicate payment, or a plan materially different from the confirmed order will be reviewed. A request is not an automatic approval. Problems caused by an unsupported device, an app provider, the customer’s internet service, or incorrect setup are not by themselves a basis for a voluntary refund under this policy.

3. Requests after 24 hours

After the 24-hour period, SenyTV’s voluntary refund policy does not accept refunds for change of mind, non-use, or unused subscription time. This rule does not apply where a longer cancellation period, refund, or other remedy is required by consumer law.

4. Statutory consumer rights

Consumer cancellation and refund rules differ by country and may provide rights beyond SenyTV’s 24-hour policy. For example, Brazil’s Consumer Defense Code provides a seven-day withdrawal period for certain distance contracts, and EU/UK rules commonly provide a 14-day withdrawal period for distance contracts, subject to rules and exceptions for digital content or services. Whether and how a particular right applies depends on your circumstances and local law. SenyTV does not claim that activation or this Policy automatically waives those rights.

5. Free trial and payment handling

The 24-hour trial is free when confirmed by SenyTV, so there is no trial fee to refund. A paid plan requires a separate confirmed order. If a refund is due, it will be handled through the original payment method where possible; the payment provider’s processing time may vary.

6. Contact

Send a request through official SenyTV WhatsApp support. This Policy does not limit any non-waivable rights or remedies available to you.